The MzDeal Anti-Fraud & Verification Policy outlines the rules, processes, and protections we implement to prevent fraud, secure user transactions, ensure seller legitimacy, and maintain a trusted marketplace environment. This policy applies to all users, buyers, sellers, businesses, partners, and internal staff.
MzDeal is committed to protecting users from:
Fraudulent sellers
Fake buyers
Payment scams
Identity misuse
Stolen goods
Deceptive behaviors
Off-platform fraud attempts
This policy ensures MzDeal remains a safe, reliable, and compliant platform.
MzDeal operates under a strict Zero Tolerance Policy for fraud. Any user found engaging in deceptive, illegal, or harmful activities may face:
Account suspension
Permanent ban
Loss of balance in wallet (if involved in fraud)
Legal action under Mozambique law
Reporting to authorities when applicable
MzDeal requires identity verification before users can post items on the platform. This includes document submission and photo verification for enhanced platform security.
MzDeal verifies user identities to increase platform safety.
Valid phone number
Valid email address
Device verification
Required for:
Posting any item on the platform
High-value items
Repeated sales
Withdrawals or balance payouts
Users must submit:
Government-issued ID (BI, Passport, or Driving License)
A selfie photo holding the same document
Face match verification (selfie scan)
Business documents (NUIT, license) when applicable
Users cannot publish posts until all verification steps are completed and approved by MzDeal Security Team.
Required for:
High-value items
Repeated sales
Withdrawals or balance payouts
Users must submit:
Government-issued ID (BI, Passport, or Driving License)
Face match verification (selfie)
Business documents (NUIT, license) when applicable
MzDeal may require additional verification if:
Documents are unclear or suspicious
The selfie does not match the ID
Posting patterns appear risky
A user receives multiple reports
Additional requirements may include:
Live selfie video verification
Proof of item ownership (receipt, serial number photo)
Additional identity documents
MzDeal may require additional documents for:
Suspicious activity
Disputes
Large transactions
Multiple failed verification attempts
MzDeal uses layered protection combining AI, automation, and human review.
Our system monitors:
Repeated failed login attempts
Sudden multiple account creation
Posting patterns similar to known fraud profiles
IP anomalies
Payment irregularities
Multiple users using the same device or account
Attempts to bypass MzDeal payments
Each listing is automatically inspected for:
Stolen goods indicators
Manipulated photos
Unrealistically low prices
Repeated content or duplicate posts
Prohibited items
AI scans for:
Attempts to move conversation outside MzDeal
Requests to use WhatsApp/Telegram to bypass verification
Suspicious external payment links
Impersonation attempts
MzDeal has a security team that reviews:
Reported users
Dispute cases
Repeat violations
Questionable documents
The following activities are strictly prohibited:
Claiming goods were not received when they were
Chargebacks without valid reason
Fake complaints to harm sellers
Impersonating other buyers
Selling stolen or illegal goods
Posting fake products or services
Misrepresenting item condition
Sending empty or fake packages
Creating multiple accounts to deceive users
Uploading fake verification documents
Bypassing MzDeal payments
Directing users to pay outside the platform
Attempting to hack, tamper, or manipulate systems
Using stolen credit cards or accounts
MzDeal strongly discourages users from doing business outside the platform.
If users buy, sell, or negotiate outside MzDeal, the platform cannot:
Offer protection
Assist in disputes
Refund lost money
Provide identity details of involved parties
MzDeal holds no responsibility for scams occurring outside the app.
When suspicious activity is detected, MzDeal may:
Temporarily freeze the account
Freeze pending withdrawals
Block listing activity
Request additional verification
Permanent ban
Removal of listings
Confiscation of fraudulent wallet balances
Reporting to Mozambique authorities
Users can report:
Suspicious posts
Suspicious profiles
Bad behavior in chats
Fake or misleading products
Reports are prioritized within:
30 minutes for urgent fraud cases
24–48 hours for standard violations
Sellers are fully responsible for ensuring items listed on MzDeal:
Are legally owned
Are not stolen
Are not counterfeit
MzDeal may request proof of ownership when needed.
If law enforcement requests data related to stolen goods, MzDeal complies under Mozambique law.
Before withdrawing funds, sellers must:
Verify identity
Confirm banking/mobile money details
Pass fraud screening
Payout delays may occur if fraud is suspected.
Users must:
Not share accounts
Not use multiple accounts to deceive buyers
Secure devices with passwords
MzDeal is not responsible for unauthorized access caused by:
Lost phones
Shared devices
Weak passwords
MzDeal is not liable for:
Losses due to off-platform payments
Fraud caused by user negligence
Transactions done outside MzDeal systems
Failure to follow platform safety guidelines
MzDeal only provides protection for transactions conducted within the platform’s official tools.
MzDeal may update this policy at any time. Continued use of the platform means users accept the updated terms.
To report fraud or suspicious activity:
Email: security@mzdeal.co.mz
In-App: Report User / Report Listing button
MzDeal works continuously to protect the community and maintain a safe, trustworthy marketplace environment.
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